As Golden Orange Hotel, health of our esteemed guests is very important for us. Our priority is to oﬀer you a hygienic accommodation and a holiday opportunity that make you feel safe.
Measures and hygiene rules about our employees
Hygiene of our hotel employees who are in direct or indirect relationship with you, our esteemed guests and who are also be known to be in contact with each other, keeping them healthy and raising their awareness about this issue are one of the most important factors for an effective general hygiene practice. Our measures taken and practices in this respect are as follows.
- Staff Shuttles used by our employees for coming to the workplace and leaving there, are disinfected before and after each service. Our employees have to wear a protective mask during transfers and safe physical distance rule is applied since 50% of the capacities of shuttles are used.
- Our employees undergo general medical screening before starting to work and their temperatures are taken with digital thermometers. Our employees who have high fever and symptoms related to the disease are not allowed to work. Our employees who don't feel well, don't come to work or even if they do, they aren't allowed to work.
- Employee uniforms are frequently changed and washed and our employees undergo disinfection before starting to work.
- Sufficient disinfection units are available in all common areas used by employees and in the background working units. No matter in which department any of our employees works, he/she must wash his/her hands every hour according to the rule and disinfect his/her hands.
- Our employees working in housekeeping, cleaning services, food and beverage production areas and in the background such as dish washing area must wear mask and disposable gloves.
- There are posters and brochures on pandemic and hygiene issues in all common areas used by employees and a safe physical distance rule is applied in these areas.
- Each of our employees knows and applies safe physical distance rule in their relations with our guests and between each other. Our employees who are in direct contact with the guests use mask when necessary.
- Our certified Workplace Doctors work for our employees at our hotel. We have action plans in possible cases.
- Trainings have been provided for all of our employees about pandemic, protection methods and transmission ways by specialist firms and medical teams since the beginning of the pandemic process and they are repeated continuously. These issues are constantly emphasized in Operations meetings held every day.
Our disinfection works
Guest Rooms, Restaurants, General Areas and all other guest areas, Kitchen areas, personnel usage areas, offices and warehouses of our hotel are disinfected with Hydrogen Peroxide based material having effects known in a detailed manner.
Disinfection works performed by professional teams will continue periodically.
Also, our mobile disinfection teams created within the structure of our hotel carry out works regarding this issue.
Our hygiene and cleaning rules in general areas
In our hotel, we provide detailed training for our relevant employees at regular intervals. Therefore, it is ensured that proper chemicals are used at the appropriate dose during cleaning. Cleaning works are done with proper cleaning materials and different equipment for each area.Disinfection works performed by professional teams will continue periodically.
- Great care is taken to clean surfaces that are always touched, door handles, handrails, elevators, elevator buttons, sinks, faucets, urinals and toilets in all common areas and water closets, diluted bleach and chlorine tablets are used after cleaning with water and detergent. Every second urinal is out of use. Our employees doing all these works do this by using mask and disposable gloves.
- Hand disinfection apparatus and units are available at all points needed in all our common areas, water closets and they are followed meticulously.
- Cleaning and disinfection intervals are checked by means of detailed lists prepared by increasing frequency.
- Capacity utilization of our elevators is limited so that only members of one family or 4 people from the same group or 1 human who don't know each other get on it at the same time. Use instructions of the elevator are placed in visible places.
- Sitting sets in all common areas and general areas have been rearranged by considering safe physical distances.
Our check-in and check-out processes
Some additional measures were taken about easy and hygienically safe check-in and check-out processes of you, our esteemed guests.
- Suitcases and other items will be taken to our hotel by being disinfected by our employees who got necessary training in this respect and sent to the rooms of our guests safely.
- Temperatures of our guests will be taken by means of thermal and case of a negative situation, this situation will only be shared with them in accordance with the law on the protection of personal data and necessary action will be taken as written in our action plan.
- Our responsible employee will explain the measures and precautions we have taken in general, cologne will be served while welcoming and the leaflets we have made regarding this issue will be given to our guests.
- All measures have been taken to ensure that there is no crowd at the entrances and exits of our hotels and safe distance ranges are shown and safe rest areas have been created to be used when it is necessary to wait.
- Door cards are prepared and disinfected before our guests check in and they will be given to our guests safely in their protective cover. Pens that are given to you to fill in the documents required are prepared as disposable in their special covers. All check-in procedures will be performed by considering the safe physical distance.
- If our guests contact us via e-mail addresses of our relevant hotels before coming to our hotels, they may complete check-in procedures in a safer way by using online check-in.
- Our contactless POS Machines will be used within certain limits and these machines will be disinfected continuously.
- All works that may require contact during check-in and check-out will be done duly and in accordance with the safe physical distance rule.
Our guest rooms
- Housekeeping employees and managers working in Room Cleaning work by using mask and disposable gloves. After each room is cleaned and before starting to clean the other room, hands are washed and masks, gloves and cleaning cloths are replaced by new ones.
- Effective disinfectant and bleach are used while cleaning the rooms, more attention is paid to the surfaces that are constantly touched by hands, door handles, faucets, telephone handset, television remote control, climate control, light switches, kettles, coffee machines, mini bars are also disinfected after being cleaned.
- Linen and Towel materials are changed daily and they are not shaken out or beaten while they are collected or spread and thus, dust and particles are not allowed to raise, dirty clothes are collected in separate bags.
- All linen and towels that are used, are washed at 90 degrees and in sufficient time.
- Toiletry packages that are prepared for daily use of our guests are disinfected before they are put in their place and additional hand sanitizers are added to this set for your use in addition to these products.
- Our rooms are aired out for a minimum of 1 hour after they are cleaned and they are subjected to Ozonization routinely.
- Room capacity usage is monitored carefully and a room is given as infrequently as possible and new guests are not accepted for a certain period of time after all cleaning and disinfection works are done in the room of the guests who have checked out.
Our aim in all our guest rooms is to offer you an environment where you can accommodate in a hygienic and clean place.
Our food and beverage units
Our rooms will not be used at full capacity for a certain period in all our hotels and thus, it is aimed to ensure the safe physical contact distance required in our food and beverage units.
- In our hotel, our open buffet service system will be decreased to a certain extent, more hygienic and safe materials and equipment will be used in our buffets and they will often be replaced by new ones. Self-service won’t be allowed, our responsible employees will be constantly present in buffets, and they will provide necessary guidance and service.
- Hand disinfection equipment will be available at the entrances of all our Food&Beverage units and there will be responsible employees who will welcome our guests and provide necessary directions about capacity utilizations.
- In all Food&Beverage units, table, chair and sitting distances have been arranged in accordance with the recommended safe distances. Restaurant, bar and general area sizes and capacities of all our hotels are extremely spacious and sufficient.
- Self-service tea and coffee machines in our restaurants won't be used by our guests for a certain period of time.
- Dishes in all our Food&Beverage units will be washed by a dishwasher, not by hand and they can be offered with disposable materials depending on the circumstances.
- General cleaning of Food&Beverage areas will be performed and tables, chairs, counters, buffets and all other materials will be cleaned properly at the beginning and end of the service and they will be disinfected.
Fitness and sports areas
- New arrangements are made by letting sunbeds wide apart in accordance with the safe physical distance rule in Outdoor Pool areas. Capacities of pool sides of our Hotel are extremely sufficient.
- Pools will continue to be cleaned in accordance with chemical values that will not allow any disease or epidemic as usual.
- All sunbeds, sunbed cushions, beach and pool Cabanas and materials are cleaned and disinfected daily as required.
- Locations of our hotel are central and access to full-fledged hospitals is very easy from these places. In case of a possible case, our action plans are ready. All operations and applications are recorded in detail.
- All materials and products that we produce or we offer you, our esteemed guests are purchased from safe suppliers and they are accepted to our facilities after all necessary control and disinfection processes. Storage and storage conditions and production methods are carried out in highly hygienic environments in our facilities.
- In addition to all this, we continue to support Hygiene Certification program about pandemics that has been decided by competent authorities of Republic of Turkey to be created in accordance with certain criteria and that will be the first in the world and will be given to the tourism establishment by internationally recognized companies.
- Transmission of Corona Virus 2019 (Covid-19) epidemic from person to person occurs by means of transmission from an infected person with respiratory droplets or direct contact. For this reason, Guest&Guest, Guest&Employee and Employee&Employee relations are extremely important in accommodation facilities. As Golden Orange Hotel, we hope to meet you in new stories in the most hygienic and the safest way with this awareness.